After you have decided on the safari of your choice, fill out the booking form and send it to us together with a deposit of 20%of the applicable rate. On receipt of the signed booking form and deposit, we will, subject to availability, reserve the required services.
The booking is confirmed and accepted by us when we forward the confirmation invoice to you. 4. The deposit will be refunded if the Company cannot offer you a place. Please note that reservations cannot be made without a deposit. Final payment is due eight weeks prior to the date of departure. On receipt of payment, we will send vouchers, destination information, clothing lists, etc. Please ensure that you receive this information before you leave on safari.
After the booking has been confirmed, should you wish to change to an earlier departure date, you may do so subject to availability by paying a transfer fee of US$25. Normal cancellation fees apply if you wish to postpone your departure and are subject to availability.
The client is aware that the itineraries are flexible and will depend on local conditions. The Company will not accept any claims of any nature including consequential damages as a result of any accommodation or other facilities, made or becoming unavailable on tour. The client hereby indemnifies and holds the Company harmless in respect of any such claim.
The Company reserves the right to cancel any tours without prior notification, in such events, all monies paid will be refunded in full which shall constitute the full extent of the Company liability to the client and persons under his authority.
The Company uses its best endeavors to ensure that all anticipated accommodation is available as planned. There shall be no claim of any nature whatsoever against the Company for a refund either in whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found.
If the guest is unable to use any service provided in the itinerary, then there are no refunds due. The Company will not entertain complaints due to Loss of Enjoyment where the full land arrangements have been provided.
The client acknowledges that it is his responsibility to ensure that he/she is in possession of the necessary valid travel documents, passport, visas, vaccination certificates, etc.
Even though The Company will endeavor to assist the passenger in this regard, such assistance should be at the Company's sole discretion, the client acknowledges that in so doing, the Company is not assuming any obligation or liability, and that nevertheless the responsibility to ensure that the aforesaid documentation is in order and complies with such lawful and other requirements to enable the client to enjoy the benefits of the tour, remains the clients. The client acknowledges that the Company will not be held liable to a refund of the tour fare or compensation, should the client be refused entry into a country for any reason
In the event of any extenuating circumstances that would necessitate an approach beyond the terms and conditions, cited herein, we will review any such incidence, on a case by case basis and seek to establish the most flexible and understanding approach possible.
We remain committed to working with you to ensure your guests get to enjoy the Ephraim's Guide Safari experience they have been planning. Thank you for your support in this challenging time and please continue to let us know how we can assist you. We remain flexible and committed to assisting with any other considerations you may have.
Should you require assistance, please reach out to us.